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Measuring the success, or otherwise, of the NHS

Pretty easy to gauge I would think - bottom line life expectancy.

But that is not how it should be done, apparently:

"Improving patient experience, public confidence and staff satisfaction and engagement must become the barometer of success of everything we do in the NHS".

There are plenty of odd little nuggets in 'The Quarter - an update from the Director General for NHS Finance, Performance and Operations', but one thing that leaps out is how chuffed he is at the NHS's predicted £1.75 billion surplus for 2008-9, not that I can see anything bearing any resemblance to an overall balance sheet within his report. But there are about 11 photos of grinning quacks, nurses and patients, which are doubtless far more important.

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